Summary
Motivated IT Professional with a background in Business Information Management from UC Irvine, deeply interested in technology and customer-centric problem-solving. Strong in technical support, with a focus on computer systems. Eager to grow and apply my skills in IT, particularly in networks and cloud technologies.
Interests
- Rock Climbing
- Working Out
- Video Games
- Cats
Skills
- Entra ID
- Technical Support
Education
Experience
IT Technician, Alkeme Insurance Services
- Utilized technical expertise to support to 100s of end-users through phone, email, and in-person interactions, ensuring efficient resolution of hardware and software issues.
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Implemented SSO through Entra ID which increased user productivity by 20%.
Technical Support Technician, Hyonix
- Updated approximately 100 existing knowledge base articles for improved user comprehension and generated over 50 new content articles addressing common end-user issues, boosting overall knowledge base efficacy.
- Executed a fast-paced, high-pressure project, successfully performed a rack-and-stack operation of 4 cabinets in a data center within a 1-week deadline.
Certifications
- Microsoft Certified: Azure Fundamentals